This page is a general template and should be reviewed by a lawyer before the site goes live – it is not a substitute for legal advice.
Terms at a glance
- Pricing is an estimate until it's confirmed on a written quote – it isn't fixed indefinitely, because beef, chicken, pork, and seafood market pricing moves.
- Delivery and pickup scheduling is confirmed per order and can be affected by route timing, weather, and product availability.
- Submitting a form or requesting a quote means we may contact you by phone, SMS, or email about that request.
- We don't guarantee a fixed price or fixed delivery window beyond what's confirmed on your written quote.
These Terms of Service govern your use of this website and any quote, order, or delivery you request from Ottawa Meat Distribution through the site, by phone, by SMS, or by email. By using this website or requesting a quote or order, you agree to these Terms.
1. Who we are
Ottawa Meat Distribution is a meat distributor serving Ottawa, Gatineau, and the surrounding region. Address: 2465 Stevenage Drive, Ottawa, ON K1G 3W2. Phone: (343) 459-2632. Email: info@ottawameatdistribution.ca. Website: ottawameatdistribution.ca. In these Terms, "we," "us," and "our" refer to Ottawa Meat Distribution.
2. Services
- Wholesale beef, chicken, pork, and seafood supply
- Bulk meat sales, including half and whole animal orders
- Deli and processed meat supply
- Foodservice and restaurant meat distribution
- Freezer meat packages for households
- Meat delivery and meat subscription service
- Online butcher ordering
Availability of any category or cut is subject to supply at the time of your order. Specific certifications (such as halal) are confirmed on request and are not guaranteed unless stated in writing for a specific order. We reserve the right to refuse, cancel, or reschedule an order where a safety, supply, or capacity issue makes it impractical to fulfill as requested.
3. Contact consent
Submitting a form on this website means you consent to be contacted by phone, SMS, or email regarding your quote or order request. We may contact you to:
- Confirm order details, quantities, and pricing
- Schedule delivery or pickup
- Follow up on an incomplete or pending quote request
- Notify you of a substitution or availability change
Message and data rates may apply to SMS communication. You can opt out of a contact method at any time by telling us directly.
4. Pricing, quotes, and estimates
Pricing shown on this website, including the cost calculator and pricing-table ranges, is an estimate for planning purposes only and is not a final price. Final pricing is confirmed on a written quote at the time of your order, since beef, chicken, pork, and seafood market pricing moves over time. A written quote is generally valid for 30 days unless stated otherwise; pricing may be revised if the quantity, category, or delivery requirements of your order change after the quote is issued.
5. Order confirmation and delivery scheduling
Order quantities, delivery or pickup date, and route timing are confirmed with you directly before your order is finalized. Scheduling can be affected by route timing, weather, prior orders on the same route day, and product availability. We'll tell you before delivery if a scheduling delay affects your order.
6. Customer responsibilities
- Provide accurate order, contact, and delivery information
- Ensure safe, clear access for delivery at the agreed location and time
- Have adequate cold storage or freezer capacity ready to receive product on delivery
- Notify us promptly of any issue with an order upon receipt
7. Product handling and food safety
Product is held and transported cold-chain from our facility to the point of delivery or pickup. Once product is received, responsibility for proper refrigeration, freezing, and food-safe handling transfers to the customer. We are not responsible for product quality issues arising from storage or handling after delivery or pickup is complete.
8. Payment terms
Payment terms, accepted methods, and any deposit requirement are confirmed with you at the time your order is booked and may vary by account and order size. Wholesale accounts and recurring or subscription orders may be invoiced on a schedule agreed with us directly. Late payment may affect scheduling of future orders.
9. Cancellations and rescheduling
Please notify us as early as possible if you need to cancel or reschedule an order, as product is often prepared or held specifically for confirmed orders. We reserve the right to reschedule a delivery for weather, route disruption, or an emergency affecting our facility or transport.
10. Testimonials and media
Any testimonial or review shown on this website reflects the real experience of the customer it is attributed to. A past customer's experience does not guarantee the same outcome, pricing, or availability for a future order.
11. Warranties and limitations
We stand behind the quality of product as delivered in proper cold-chain condition. We do not warrant product quality issues that result from handling, storage, or use after delivery or pickup, or from circumstances outside our control such as delivery delays caused by weather or road conditions.
12. Limitation of liability
To the extent permitted by law, Ottawa Meat Distribution is not liable for indirect, incidental, or consequential damages arising from an order or delivery. Our total liability for any order is limited to the amount paid for that specific order.
13. Website use and intellectual property
This website and its content, including text and images, are the property of Ottawa Meat Distribution and may not be copied or reused without permission. This website may link to third-party tools or services we do not control and are not responsible for.
14. Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. Any dispute arising from these Terms is handled in the courts of Ottawa, Ontario.
15. Contact us
Ottawa Meat Distribution. Address: 2465 Stevenage Drive, Ottawa, ON K1G 3W2. Email: info@ottawameatdistribution.ca. Phone: (343) 459-2632.
Last updated: September 29, 2026.